Privacy Policy.

This Privacy Policy explains the categories of information that may be collected when you browse our website, request an appointment, submit an enquiry or communicate with VitaNova Rehabilitation. It also describes the purposes for which that information may be used and the choices available to you.

Depending on your interaction with our website, information may include:

• Contact details: name, email address, phone number and location.
• Appointment details: preferred service, appointment date, age and information provided in booking forms.
• Enquiry details: messages, rehabilitation needs and insurance-related information you choose to share.
• Technical data: browser type, device details, IP address and website usage information where collected by our systems or analytics tools.

Please avoid submitting detailed medical records through general website forms unless you are specifically directed to an appropriate secure channel.

We may use personal information to:

• Respond to enquiries and appointment requests.
• Coordinate consultations, rehabilitation services and follow-up communications.
• Provide information about requested services and relevant administrative arrangements.
• Maintain website functionality, troubleshoot issues and improve user experience.
• Meet applicable legal, regulatory and recordkeeping obligations.

Promotional communications, where used, should be sent only in accordance with applicable law and your preferences.

Information about a person's health, treatment or rehabilitation needs requires particular care. Where health-related information is collected, VitaNova should limit access to authorised personnel and use it for appropriate care, administration or other lawful purposes, with consent or another valid legal basis where required.

Website enquiries are not a substitute for a secure clinical consultation or emergency medical assistance.

Information may need to be shared with authorised healthcare professionals, administrative teams, technology service providers or other parties supporting the services you request, subject to appropriate safeguards. Information may also be disclosed where legally required or where you have authorised disclosure.

We do not describe personal information as being sold. Any actual third-party data flows and contractual safeguards should be verified before this policy is published.

We aim to use reasonable technical and organisational safeguards appropriate to the information handled, such as access controls, secure transmission where supported, and restricted access to sensitive records. No website or electronic communication system can guarantee absolute security.

If you believe information submitted through our website has been compromised, please contact us using the details below.

Our website may use cookies or similar technologies for essential functionality, user experience and traffic measurement. Third-party analytics or embedded services may also process technical information according to their own policies.

You can manage cookies through your browser settings. Where consent is required for non-essential cookies, appropriate consent controls should be provided on the website.

Personal information should be retained only for as long as necessary for the relevant purpose, including service delivery, legitimate administrative needs and applicable legal or healthcare recordkeeping requirements. Retention periods may differ by record type.

Subject to applicable Indian law and relevant exceptions, you may contact us to request information about personal data you have provided, seek correction or updating, raise a concern, or request withdrawal of consent or erasure where legally available.

Some requests may require identity verification, and certain information may need to be retained to comply with legal obligations.

Our website may contain links to external services, including messaging, maps or other platforms. Their privacy practices are governed by their respective policies. We encourage you to review those policies before sharing information.

Where services or enquiries involve children, personal information should be handled with appropriate safeguards and parental or guardian involvement where required by applicable law. Parents or guardians may contact us with privacy concerns relating to a child.

We may revise this Privacy Policy to reflect changes to our services, technology or legal requirements. The effective date at the top of this page should be updated whenever a revised policy is published.